Data We Hold and Why We Hold It
We collect the information you provide when you create your account: your name, phone number, email address, and the payment method you connect — whether that is bKash, Nagad, or Rocket. When you make a deposit or withdrawal, we record the transaction reference linked to that
-
1
wallet so we can verify and support your payment if something goes wrong. We also collect device and browser data — the type of phone you use, your IP address, and session timestamps — to keep your account secure and detect unusual access. Cookies track which
-
2
pages you visit inside the platform so we can remember your preferences and keep you logged in on return visits. We do not collect more than we need. We do not sell your data to marketing companies. Data shared with payment processors like bKash, Nagad, or
-
3
Rocket is limited to what those services require to process your transaction. Retention periods vary by data type: account credentials are held while your account is active; transaction records are kept for the period required by applicable financial rules in your region. If your account is
-
4
closed, we delete or anonymise your personal data within a reasonable time, except where local law or eligible-region rules require us to keep it longer.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.